Desktop Support Assistant at Four Seasons Hotels And Resorts
Location: Toronto, On, Canada
Salary range: $$
Number of Reviews: 1
Popularity on RateMyCoopJob: 1337 clicks
Job Description: Department: Management Information Services Location: Four Seasons Corporate Office, Toronto, Ontario, Canada Reports To: Manager, Groupware & Network Systems Works Closely With: Desktop Support Specialist, Network & Systems Administrator Qualifications: * Knowledge of common desktop applications and desktop suites including Windows 2000/XP, Vista & 7, Microsoft Office 2003 & 2007, Lotus * Knowledge of Groupware applications including electronic/web mail, calendaring & scheduling, Internet Explorer 6/7/8 and Firefox browser customization * Exposure to Windows 2000/2300 Server, Networking, Windows Active Directory Account/Password Maintenance is helpful * Excellent interpersonal and communication skills * Business process analytics skills * Excellent written skills, including creation of business documentation * Service oriented, with a focus on problem solving * Highly motivated and organized, with an attention for detail * Ability to multi-task * Fast learner * Previous work experience in customer service Education: Currently enrolled/attending University Primary Function: * Work closely with the Desktop Support Specialist to assist users in maximizing the usage of desktop technology by providing general software and hardware 'help desk' support. * Hardware deployment/implementation for desktop and laptop computers Desktop Support: * Provide user support in the use of desktop applications including word processing, spread sheet, e-mail, desktop publishing and networking troubleshooting. * Create and build relationships with users. Project Assistance: * Assist Network & Systems Administrator and Manager of Corporate IT with configuration, and implementation of computer hardware and software specified in the yearly IT technology lifecycle management program. * Help to maintain corporate software/hardware asset management.
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"Things I liked about this job: - Free lunch (the food is good!) - Lots of room to socialize - it's a hospitality industry, so everyone is extremely social Things I didn't like: - The salary is pretty low - you would think a huge company like Four Seasons would pay more than just 15 bucks an hour - If you screw up, the manager would make you feel terrible about it Advice: If you take this job be prepared to: - take phone calls from employees with ridiculous problems - do some physical work (sometimes you'd have to move printers, etc. and those printers are heavy!) - ask questions and take notes during training - when you need to solve a problem, first use common sense and if you're unsure about something ask the seniors"

almost 7 years ago

Based on $600/week